Refund policy

At Simon Raks, we take pride in delivering freshly roasted coffee and premium products with the highest quality standards. Customer satisfaction is extremely important to us. However, we understand that there may be rare situations where an order does not meet expectations. This Refund Policy outlines when and how refunds or replacements are handled.

Eligibility for Refund

No-Refund Policy

We maintain a strict no-refund policy for all products. However, we may make exceptions in the

following cases:

  • Product Not Received
  • If the product is lost in transit
  • If the wrong product is delivered
  • If the product is damaged during shipping

Refund Process (When Applicable)

If any refund is approved, the amount will be credited back to the original payment method within 7-14 business days

Important Conditions

  • Issues must be reported within 48 hours of receiving the order
  • Products must be unused and in original condition
  • Supporting evidence (such as photos or videos) may be required for verification
  • Refunds or replacements are not applicable for taste preferences or incorrect orders placed by the customer

Return Policy

We are committed to ensuring customer satisfaction and stand by the quality of our products.

Below is our return policy to guide you through the return and replacement process:

Eligibility for Return

  • Returns are accepted only for defective, damaged, or incorrect products received.
  • The return request must be initiated within 24 hours of receiving the product.

Return Process

  • If your return request is approved, the replacement process will be initiated within 2-3 days.
  • Once the replacement is dispatched, it is expected to be delivered within 4-7 business days.

Important Notes

  • Delivery timelines may be affected by delays from the transport company, adverse weather conditions, or other unforeseen circumstances.
  • We are not responsible for delays caused by external factors beyond our control.

How to Request a Refund or Replacement
To raise a request, please contact our customer support team with the following details:

  • Order number
  • Description of the issue
  • Clear images or videos of the product and packaging (if requested)

📧 Email: hello@simonraks.com
📞 Phone: +91 9888114584

Once your request is received, our team will review the case and inform you whether:

  • A refund will be issued, or
  • A replacement/reshipment will be arranged.

Refund Processing

  • Approved refunds will be processed to the original mode of payment
  • Refund timelines may vary depending on your bank or payment provider
  • Shipping charges, if any, are non-refundable unless the issue occurred due to our error.

Contact Us

If you have any questions regarding this Refund Policy or your order, feel free to reach out to us:

📧 hello@simonraks.com